"RFi’s in depth knowledge of the Australian banking industry and the issues it faces, enables them to provide powerful consumer insights and market analysis which set them apart from other research agencies."
Executive Manager Research - Commonwealth Bank
"It is actually a welcome relief to be able to not only receive independent information from a reliable source but also to be able to query and delve deeper into the information."
General Manager –Westpac
"RFi are one of the few companies that I have found that are able to combine a knowledge of banking with the capabilities to conduct robust research and analysis"
Head of Customer Research - HSBC
"I have found the intelligence sourced and shared to be of immense value in better understanding the competitive environment we operate in. The team at RFI are always efficient in response and keep our needs at the forefront of their priorities at all times."
Marketing Director – ANZ
"RFi is an independent source of client information that helps us drive our business decisions and better understand the thoughts and feelings of our target clients."
Executive Manager - Commonwealth
"RFi provide a service that delivers actionable & cost effective insight into our target consumers needs & trends that is really valued by our business."
Head of Retail Banking Insights - Suncorp
RFi are very very good at turning things around in next to no time. The team is responsive and possesses a fantastic wealth of industry knowledge. (They) understand the dynamics of our business which makes our partnership seamless and wonderfully easy.
Marketing Manager, Genworth Financial
Partnering with RFi has been an absolute pleasure not only because of the quality outcomes they delivered but in how they worked with us... Easy to work with, adapting to the way we wanted to do things, my experience with RFi stands out as exceptional.
Director, Deals Innovation PwC Australia
Our participation in the Contactless project has provided us with invaluable insights into the current landscape and appetite for growth that have informed numerous projects in our development pipeline.
Senior Research Manager, ING Direct
As an independent information source who understood the opportunity and with the ability to deliver robust research and subsequent analysis RFi really helped us to further develop our business plans!
Head of Product Innovation, Eftpos Payments Australia Limited (ePAL)

Press Releases

RBA's Dr Luci Ellis to headline Australian Mortgage Conference

As keynote speaker of the Australian Mortgage Conference, the RBA's Dr Ellis will discuss the role of prudent mortgage lending standards in ensuring financial stability. Dr Ellis will share her perspective on the developments impacting housing finance from a microeconomic as well as financial stability perspective.

Monday 23 January (size 396kb)

RFi supports small and medium sized enterprises (SMEs)

The collective size of the SME market in Australia is impressive and as the fastest growing sector in the Austrlian economy, SMEs are driving innovation, creating jobs and contributing to the export market. RFi is committed to providing the banking industry with information on understanding and meeting the needs of their SME clients and the aim of the Forum is to provide a valuable insight into what the SME customer needs and wants from the finance industry.
www.smebankingforum.com.au

Tuesday 22 November (size 380kb)

Australian SME Banking Forum

Specialist research firm, RFi, wish to formally invite you to attend the Australian SME Banking Forum being held at the Quay Grand, Sydney on Thursday 1st December 2011. The event website outlining further details of the Forum is available by visiting www.smebankingforum.com.au

Monday 31 October (size 375kb)

Cash is Still King

Cash is still the most common method of payment representing almost half of all transactions according to a recent survey conducted by RFi, a specialist financial services research and intelligence firm. The study went on to say that while cash is the most frequently used method of payment, it accounts for less than 20% of the value of all transactions and this share is in decline.

Tuesday 25 October (size 421kb)

The banking industry faces threats

Many of Australia’s leading banking industry experts will meet in Sydney next week for the Australian Consumer Finance Forum. Hosted by specialist research firm RFi, the Forum comes at a time when it is more important than ever for the financial industry to understand and meet the changing needs of their customers.

Tuesday 20 September 2011 (size 373kb)

Date for the Australian Lending Awards announced

The second annual Australian Lending Awards will be held on the evening of 23rd February 2012 at the Sofitel Sydney Wentworth, the organisers of the event today revealed. Now in its second year, the Australian Lending Awards recognise market leaders across a variety of lender product categories.

Friday 16 September 2011 (size 461kb)

Australian Consumer Finance Forum, Thursday 22nd September 2011 - All journalists and industry press are invited to attend. Photo and interview opportunities are available.

Specialist research firm, RFi, wish to formally invite you to attend the Australian Consumer Finance Forum being held at the Sofitel Sydney Wentworth onThursday 22nd September. The event website outlining further details of the Forum are available by visiting www.lendingconference.com.au.

Wednesday 7 September 2011 (size 387kb)

The banking industry must be innovative to meet the changing needs of consumers - Australian Consumer Finance Forum

Many of Australia’s leading banking industry experts will meet in Sydney next month for the Australian Consumer Finance Forum. Hosted by specialist research firm RFi, the Forum comes at a time when the industry faces a number of challenges as confidence continues to be affected given the uncertainty in the global economy and turbulence of the financial markets.

Monday 22 August 2011 (size 292kb)

ASDC Strategic Insight - Shelter in a Storm

In the volatile times of the Global Financial Crisis (GFC) many investors and consumers searched for the safest option for their money and there was a growth in term deposits. As consumer confidence continues to plummet given the uncertainty of the global economy and the turbulence of the financial markets the popularity of term deposits could be set to rise. According to a recent survey of 2,000 consumers conducted by specialist research and intelligence firm RFi, in times of economic volatility, consumers transform into nervous evacuees who abandon risky investments in search of a safe place to shelter their money.

Monday 22 August 2011 (size 363kb)

Mortgage Strategic Insight - Stress and Stickiness: Lenders should be careful of borrowers who have had their loan for two to four years

Two to four years appears to be the time when borrowers are particularly stressed, with 34% of those who have had their mortgage for two to three years and 30% of those who have had their mortgage for three to four years saying they expect difficulty meeting repayments in some or all of the months of the coming year. Lenders should be aware that these borrowers are particularly vulnerable to stress, according to the March 2011 survey of 2,000 mortgage holders conducted by specialist research and intelligence firm RFi.

Wednesday 20 July 2011 (size 350kb)

Australian Private Banking Awards highlight growing appetite for riskier asset classes of Australia’s super rich in their drive for capital growth

Designed to recognise private banks and private wealth managers who excel in areas important to high net worth (HNW) clients, the Australian Private Banking Awards are the only private banking industry honours voted on by the banks’ own HNW clients rather than industry peers. In total the opinions of 800 HNW clients go into the awards process.

Friday 3 June 2011 (size 104kb)

Australian private banking industry must innovate to meet the changing needs of clients: Australian Private Banking Conference

Australia’s high net worth (HNW) investors have become more hands on and conscious about their investment portfolios, following fallout from the global financial crisis, forcing Australian private banks to rethink their approach to clients.

Tuesday 31 May 2011 (size 104kb)

Australian banks ready for competition shake up: Australian Retail Deposits Conference

Australia’s leading retail banking figures will meet in Sydney tomorrow to discuss the evolution of banking and the payments industry at the annual Australian Retail Deposits Conference, a day before the senate inquiry into banking competition will announce its recommendations.

Wednesday 4 May 2011 (size 104kb)

Banking on a better experience - Bigger isn’t always better according to new consumer banking services index

Regional and online-based banks are wooing consumers with an emphasis on customer experience, value and price competitiveness according to the inaugural Banking 4U rankings released today by specialist strategic research and intelligence firm RFi.

Tuesday 3 August 2010 (size 118kb)

The Deposits War: A shifting view from liabilities to assets

In the aftermath of the GFC, Australian banks have been forced to rely less on foreign funding and more on domestic funding for their loan portfolios

Wednesday 26 May 2010 (size 102kb)

The Australian Retail Deposits Conference

Many of Australia’s leading banking industry figures meet in Sydney for the inaugural Australian Retail Deposits Conference.

Tuesday 18 May 2010 (size 101kb)

Gen Y the most financially conscious following GFC fallout

This generation is demanding, yet is financially savvy, research-driven and values the opinions of those with more experience in
making financial decisions.

Wednesday 2 December 2010 (size 109kb)